We were already determined to have a water softener installed but would like to know more details about our hard water issues and the options we have available in the market. I have had three companies come in and perform a water test and present me their products. Among the three, two were very thorough in explaining the results of the water test and one of them was Steve Zuckerman, the owner and president of Aspen Water Solutions.
He personally came and performed the water test free of charge. He patiently answered all my questions regarding the quality of our water and the different options we have in addressing our hard water issues which was causing irritation to my children's skin and damaging my bathroom fixtures, dishwasher and washer. He provided enough reading materials as well as explained the different products that they carry in terms of water softeners and filtration system.
We chose Steve (Aspen) because he never rushed in performing the test and in explaining and answering questions and concerns that we have with these types of systems. Plus they carry a very reputable brand - Brita Pro, which they installed last July and we are very satisfied with.
Another reason why we chose Steve was because when I asked about maintenance, he was the only one who did not even try to sell me a monthly maintenance plan but encouraged me to never hesitate to call him if I have any questions or issues with the product.
We also purchased a reversed osmosis system from him and again, he did not pushed us in getting a maintenance plan for it. He even told us that the replacement of the filter in the RO is something that we can do ourselves rather than him or someone coming in to replace and charge us $90 for labor.
Recently, I thought we had an issue with the water level in the brine tank so I called Steve and also Brita Pro company. Both quickly responded on the same day and were very patient in explaining everything to me.
I highly recommend Steve and Aspen Water Solutions as well as the Brita Pro water softener and filtration system!